Support Center›Still stuck
Still stuck
How can we help?
The fastest route to a real answer, and what to include so we can solve it on the first reply.
⚡Try these first — they're faster than we are
Search the guides
Thirty-three feature guides and eight setup steps.
Check the setup checklist
Most "it isn't working" problems trace to a skipped setup step.
Texts not delivering?
Almost always registration or consent. Start here.
Email going to spam?
Authentication, then reputation. Both are covered here.
💬Contact the support desk
Requests go through the ticket form so nothing gets lost and you keep a written record of the answer.
📝Include these five things
Tickets with all five are usually resolved on the first reply. Tickets without them cost you a round trip.
- What you were trying to do. The outcome you wanted, in plain terms.
- What you expected to happen.
- What actually happened. Including the exact wording of any error.
- Where to look. The workflow, form, calendar, or contact name, plus a timestamp.
- What you already tried. So we don't send you back over ground you've covered.
Add a screenshot or a short screen recording whenever the problem is something you can see.
Support Boundaries sets out what support covers and what sits with you. It's the fastest way to know whether a ticket is the right move or whether you're two clicks from doing it yourself.
⏱️Urgent versus important
| Treated as urgent | Treated in order received |
|---|---|
| You can't log in | How do I build a workflow that does X |
| Billing or payment failure | A page isn't laid out how you want |
| A platform feature is broken for everyone | Requests for new features |
| Suspected unauthorized account access | General setup questions |